Resume

Hey, that little blurb up above about “incompetence”? That’s just a quote I like from the Hitchhiker’s Guide. If you’re reading this page, you should banish all thoughts about my incompetence. In fact, when you think Mark Nelson, “competence” should be one of the first words you think of, ‘kay?

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Mark N. Nelson

Mark@MarkNelson.com
LinkedIn Profile

Experienced Software Development Manager with an exceptional ability to bridge the gap between business users and product owners on the one hand, and development teams on the other. My direct reports like working for me, my peers respect me, and my customers appreciate my effectiveness, my efficiency, and my positive attitude. Recent and deep hands-on experience in MS SQL Server design & development, MS Reporting Services, and web front-end development.

• Leadership
• Project Management
• Scrum / Agile
• Business Analysis
• Excellent Communication Skills
• Change Management
• Vendor Management
• Database Design
• Microsoft SQL Server
• Stored Procedures
• T-SQL
• Microsoft Reporting Services (SSRS)
• Microsoft SQL DTS / SSIS
• Database Performance Tuning
• VB.NET
• Visual Studio
• Visual Basic 6.0
• ASP.NET
• HTML
• CSS
• IIS
• EDI
• Subversion
• Object Oriented Programming / OOP
• SDLC
• Sarbanes-Oxley / SOX
• ITGC
• Google Analytics
• SEO
• PPC
• Use Cases
• User Stories
• Microsoft Dynamics CRM

October 2003 to October 2010:
Director of Application Development, Quiznos, Denver

Recruit, motivate and manage multiple teams of application developers and DBA’s in an agile (Scrum / XP) environment. Serve as ScrumMaster for numerous Business Intelligence (BI), web and enterprise system iterations. Mentor staff on career development and on technical issues (Visual Studio, .NET, MS SQL Server, HTML, CSS). Build cross-functional relationships and act as the liaison between IT and executives and staff in other business units. Gather system requirements, design long-term systems roadmaps, develop budgets & quarterly action plans.

  • Designed & maintained 1TB SQL Server operational data store, supported by 200+ Reporting Services (SSRS) reports.
  • Delivered a $500K, 12-month royalty tracking software development project on-time and on-budget. Managed full-lifecycle: requirements gathering, development, deployment and ongoing management.
  • Shortened restaurant opening cycle time by 21% by implementing $200K, 6-month Software-as-a-Service (SaaS) real estate tracking system. Provided vendor management throughout relationship.
  • Managed implementation of outsourced point-of-sale (POS) polling service, delivering initial solution on time & budget.
  • Implemented Sarbanes-Oxley (SOX) compliant IT General Controls (ITGC) process, Change Management (CM) process, and Software Development Lifecycle (SDLC) processes. Resulted in department passing all external SOX audits.
  • Consistently recognized as “achieve” or “overachieve” on performance evaluations, garnering comments such as “His maturity and leadership have a tremendous positive effect on the entire IT team” and “Continues to provide a needed perspective and stability to the department that enables the team to perform at a high level in a dynamic environment.”

May 2002 to October 2003:
Application Development Manager, Quiznos, Denver

Lead a team of application developers and DBA’s. Act as decision-maker on project timelines and development methodologies. Ensure that the team follows best practices and maintains high levels of customer service. Document business processes, gather requirements, build user stories and use-cases.

  • Led technical team on successful 300-user Microsoft Dynamics CRM 1.2 implementation (MS SQL Server, DTS, C#).
  • Managed $125K, 3-month Balanced Scorecard proof-of-concept project through full lifecycle.
  • Increased website user retention 20%+ via on-time delivery of 3-month site re-skinning project (C#, HTML, CSS, Flash).
  • Developed OPX & CAPX team budgets and managed to +/- 3%, as per yearly tactical plan.

November 2000 to May 2002:
Lead Application Developer, Quiznos, Denver (Contract through March ‘01)

Work with new application and report requests: gather user requirements, design solutions, program the solutions assisted by junior development staff.

  • Designed & coded new release of restaurant management application (Visual Basic, MS SQL Server), on-time and on-budget.
  • Saved 1/2 FTE by creating new Comp Sales & Franchise Management reports (SSIS, DTS, MS Reporting Services).
  • Achieved > 99.999% uptime while fulfilling development and operational DBA duties on 8 Microsoft SQL Servers, including backup, audit, tuning and optimization, security and documentation.
  • Sped up Point-Of-Sale data import times tenfold by coding new ETL processes (T-SQL, DTS, Visual Basic)

May 2000 to November 2000:
Application Developer (contract), SHL Group, Boulder

Develop new web software for conducting personality tests for employment candidates. Architect new database and application structures, conform to existing look-and-feel guidelines, design for stringent high-availability requirements.

  • Coded initial version of company’s new online job posting web application.
  • Participated in cross-team code reviews of other application projects.

May 1997 to May 2000:
Application Developer, Small System Design, Boulder

Maintain and improve software applications serving the small & midsized homebuilder markets. Visit existing clients, gather and document new requirements, design cost-effective solutions.

  • Designed, developed and released new software versions, including job costing, scheduling and financial forecasting modules.
  • Redesigned company website to improve usability, including online demos & support.

February 1992 to May 1997:
Lead Application Developer, Centrum Business Systems, Boulder

Design and program improvements to software system used by independent auto repair shops. Manage staff of two developers. Perform network maintenance tasks for corporate network and for local client sites.

  • Designed, coded, and shipped the new Windows version of the Repair Shop Science product on schedule.
  • Assembled and tested over 300 customer networks, utilizing a mix of DOS, Windows 3.x/95/NT, Novell 4.0, and NT Server.
  • Managed staff of 3 help desk associates, maintaining call resolution standards and customer satisfaction targets.

1989: Bachelor of Science in Mathematics (Operations Research), Worcester Polytechnic Institute, Worcester MA